/* ITS navy and orange: customer experience integrated across the portal. */
.cx-hero{display:grid;grid-template-columns:1.3fr 1fr;gap:40px;background:linear-gradient(120deg,var(--its-primary),var(--its-primary));border:1px solid var(--its-ink);border-radius:20px;padding:44px;margin-bottom:22px;color:var(--its-surface);overflow:hidden}
.cx-hero .eyebrow{color:var(--its-accent-light)}.cx-hero h1{font-size:clamp(38px,4.5vw,64px);line-height:1.12;letter-spacing:-.045em;margin:20px 0 24px;color:var(--its-surface)}.cx-hero h1 em{font-style:normal;color:var(--its-accent)}.cx-hero-copy>p{color:var(--its-on-dark);font-size:17px;line-height:1.9}.cx-actions{display:flex;align-items:center;flex-wrap:wrap;gap:16px;margin:24px 0 10px}.cx-hero .button{background:var(--its-accent);color:var(--its-ink);border:1px solid var(--its-accent)}.cx-light-link{color:var(--its-on-dark);text-decoration:none;font-size:14px}.cx-light-link:hover{text-decoration:underline}
.cx-promise{align-self:center;border:1px solid rgb(255 255 255 / 0.145);border-radius:16px;padding:26px;background:rgb(255 255 255 / 0.024)}.cx-promise-caption{display:block;color:var(--its-accent-light);font-size:11px;letter-spacing:.16em;margin-bottom:14px}.cx-promise>div{display:flex;gap:18px;align-items:flex-start;padding:14px 0;border-bottom:1px solid rgb(255 255 255 / 0.09)}.cx-promise>div:last-child{border-bottom:0}.cx-promise>div>span{font-size:12px;color:var(--its-accent-light);margin-top:7px}.cx-promise p{margin:0}.cx-promise strong{display:block;color:var(--its-surface);font-size:20px;font-weight:600}.cx-promise small{color:var(--its-on-dark);font-size:13px;display:block;margin-top:2px}
.cx-status{display:flex;align-items:center;gap:12px;flex-wrap:wrap;font-size:13px;color:var(--muted);margin:18px 0 24px}.cx-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:22px 0 26px}.cx-tabs a{background:var(--its-surface);border:1px solid var(--line);padding:10px 14px;min-height:44px;border-radius:8px;text-decoration:none;font-size:14px;color:var(--ink)}.cx-tabs a[aria-current]{background:var(--deep);color:var(--its-surface);border-color:var(--deep)}.cx-tabs a:hover{border-color:var(--teal)}
.cx-system-path{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:24px 0;gap:1px;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--line)}.cx-system-path a{background:var(--its-surface);padding:18px;text-decoration:none;display:flex;flex-direction:column;gap:6px;min-width:0}.cx-system-path a[aria-current]{background:var(--its-surface-soft)}.cx-system-path a>span{color:var(--its-accent-ink);font-size:11px;letter-spacing:.1em}.cx-system-path strong{font-size:14px;line-height:1.6;color:var(--ink)}.cx-system-path small{font-size:12px;color:var(--muted)}.cx-system-path a:hover{background:var(--its-background)}
.cx-values{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px}.cx-value{background:var(--its-background);border-top:2px solid var(--its-accent);padding:18px;border-radius:3px 3px 10px 10px;min-width:0}.cx-no{color:var(--its-accent-ink);font-size:13px}.cx-value h3{font-size:17px;line-height:1.5;margin:14px 0 10px}.cx-value p{color:var(--muted);font-size:14px;line-height:1.8}.cx-value a{font-size:13px;color:var(--teal);display:inline-block;margin-top:10px}.cx-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin:18px 0 26px}.cx-mini{border:1px solid var(--line);padding:24px;border-radius:12px}.cx-mini h3{margin:0 0 12px}.cx-mini p{color:var(--muted)}.cx-mini dt{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-top:14px}.cx-mini dd{margin:5px 0}.cx-callout{padding:20px 24px;border-left:3px solid var(--gold);background:var(--its-warning-soft);border-radius:8px;margin:20px 0 24px}.cx-callout p{margin:8px 0 0}.cx-caption{font-size:13px;color:var(--muted);margin-top:18px}
.cx-filter{display:flex;align-items:flex-end;gap:14px;flex-wrap:wrap;padding:22px;background:var(--its-surface);border:1px solid var(--line);border-radius:12px;margin-bottom:22px}.cx-filter label{flex:1;min-width:220px;font-size:13px;font-weight:600}.cx-filter input{display:block;width:100%;margin-top:7px;border:1px solid var(--its-line-strong);border-radius:8px;min-height:46px;font-size:16px;padding:10px 13px}.cx-filter [role=status]{color:var(--muted);font-size:13px;padding-bottom:12px}
.cx-touchpoint{background:var(--its-surface);border:1px solid var(--line);border-radius:12px;margin-bottom:12px;overflow:hidden}.cx-touchpoint summary{list-style:none;display:flex;gap:18px;align-items:center;padding:22px;cursor:pointer}.cx-touchpoint summary::-webkit-details-marker{display:none}.cx-point-id{font-size:12px;color:var(--its-accent-ink);white-space:nowrap;background:var(--its-accent-soft);padding:5px 9px;border-radius:5px;font-weight:600}.cx-touchpoint summary strong{display:block;font-size:18px;color:var(--ink)}.cx-touchpoint summary small{display:block;font-size:13px;color:var(--muted);margin-top:4px}.cx-open{margin-left:auto;border:1px solid var(--line);border-radius:50%;width:28px;height:28px;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--teal)}.cx-touchpoint[open] .cx-open{transform:rotate(45deg)}.cx-touchpoint[open]{border-color:var(--its-muted)}.cx-point-body{padding:0 26px 26px;border-top:1px solid var(--its-surface-soft)}.cx-customer-need{font-size:18px;line-height:1.8;margin:20px 0;color:var(--its-primary);font-weight:500}.cx-facts{margin:18px 0}.cx-facts>div{display:grid;grid-template-columns:minmax(150px,28%) 1fr;gap:20px;padding:14px 0;border-bottom:1px solid var(--its-surface-soft)}.cx-facts dt{color:var(--muted);font-size:14px}.cx-facts dd{margin:0;font-size:15px;line-height:1.8}.cx-point-links{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;background:var(--its-background);padding:20px;border-radius:8px;margin:22px 0}.cx-point-links>div{font-size:14px;line-height:1.9}.cx-point-links span{display:block;font-size:10px;letter-spacing:.1em;color:var(--muted);margin-bottom:8px}.cx-point-links a,.cx-mini a{color:var(--its-primary);text-underline-offset:3px}.cx-text-link{font-size:14px;color:var(--teal)}
.cx-steps{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 34px;list-style-position:inside;padding:0;counter-reset:steps}.cx-steps li{padding:17px 0;border-bottom:1px solid var(--line);list-style:none;counter-increment:steps}.cx-steps li:before{content:counter(steps,decimal-leading-zero);font-size:12px;color:var(--its-accent-ink);margin-right:12px}.cx-steps p{margin:7px 0 0 30px;color:var(--muted);font-size:14px}.cx-checklist{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 24px}.cx-checklist span{color:var(--teal);margin-right:7px}
.cx-kpi-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:18px;margin-bottom:26px}.cx-kpi{background:var(--its-surface);border:1px solid var(--line);border-radius:12px;overflow:hidden}.cx-kpi summary{padding:24px;cursor:pointer;list-style:none}.cx-kpi summary::-webkit-details-marker{display:none}.cx-kpi summary>strong{display:block;font-size:18px;line-height:1.6;margin:16px 0 12px}.cx-kpi-target{display:block;font-size:20px;line-height:1.5;color:var(--its-primary)}.cx-kpi summary>small{display:block;font-size:12px;margin-top:14px;color:var(--muted);text-decoration:underline;text-underline-offset:4px}.cx-kpi-fields{margin:0;padding:0 24px 24px}.cx-kpi-fields>div{padding:15px 0;border-top:1px solid var(--line)}.cx-kpi-fields dt{font-size:12px;font-weight:600;color:var(--muted);margin-bottom:7px}.cx-kpi-fields dd{margin:0;font-size:14px;line-height:1.85}.cx-kpi[open]{border-color:var(--its-muted)}
.cx-context{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:18px 22px;margin:-8px 0 26px;background:var(--its-surface-soft);border:1px solid var(--its-line);border-radius:10px}.cx-context .eyebrow{font-size:10px;color:var(--its-primary);margin:0}.cx-context p{margin:4px 0 0;color:var(--its-muted);font-size:14px}.cx-context>a{flex-shrink:0;font-size:13px;font-weight:600;color:var(--its-primary)}.cx-source-content .cx-callout{padding:16px}.cx-source-content ul,.cx-source-content ol{padding-left:24px}.cx-source-content li{margin:8px 0}.cx-source-content table{table-layout:auto}.cx-source-content th{background:var(--its-surface-soft)}.cx-source-content pre{white-space:pre-wrap;overflow-wrap:anywhere}.cx-source-content hr{border:0;border-top:1px solid var(--line);margin:24px 0}.cx-source-content blockquote{border-left:3px solid var(--gold);padding:12px 20px;background:var(--its-accent-soft);margin:20px 0}.cx-training-source{columns:2;column-gap:32px}.cx-training-source h3{break-after:avoid}.cx-training-source ol{break-inside:avoid;padding-left:24px}.cx-training-source li{padding:7px 0}.cx-training-source h3{font-size:17px;margin-top:18px}.cx-training-source hr{display:none}
.its-entry-grid.cx-entry-grid .its-entry{min-height:245px}.its-entry-cx{background:linear-gradient(125deg,var(--its-primary),var(--its-primary));border-color:var(--its-primary)}.its-entry-cx:hover{background:var(--its-primary)}.its-entry-knowledge{background:var(--its-accent-soft);color:var(--ink);border-color:var(--its-warning-line)}.its-entry-knowledge h2,.its-entry-knowledge p{color:var(--ink)}.its-entry-knowledge .its-entry-label{color:var(--its-accent-ink)}.its-entry-knowledge .its-entry-detail{color:var(--muted)}.its-entry-knowledge:hover{background:var(--its-accent-soft)}.cx-home-tagline{font-size:15px;color:var(--teal);font-weight:500;margin:0 0 22px}
.cx-touchpoint[hidden],.cx-journey-list [hidden],#cx-journey-empty[hidden]{display:none!important}a:focus-visible,summary:focus-visible,button:focus-visible,input:focus-visible{outline:3px solid var(--its-accent);outline-offset:3px}.cx-tabs a,.cx-system-path a{overflow-wrap:anywhere}
@media(max-width:1200px){.cx-values{grid-template-columns:repeat(3,minmax(0,1fr))}.cx-hero{padding:32px;gap:26px}.cx-system-path{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.cx-hero{grid-template-columns:1fr;padding:27px;gap:28px;border-radius:14px}.cx-hero h1{font-size:48px}.cx-promise{padding:20px}.cx-values,.cx-grid,.cx-kpi-grid{grid-template-columns:1fr}.cx-value{padding:20px}.cx-value h3{margin:8px 0}.cx-tabs{gap:7px}.cx-tabs a{font-size:13px;padding:10px 12px}.cx-system-path a{padding:15px}.cx-system-path strong{font-size:13px}.cx-touchpoint summary{padding:18px;gap:12px}.cx-touchpoint summary strong{font-size:16px}.cx-point-body{padding:0 18px 20px}.cx-point-links,.cx-facts>div,.cx-steps,.cx-checklist{grid-template-columns:1fr}.cx-facts>div{gap:6px}.cx-context{flex-direction:column;align-items:flex-start;gap:12px}.cx-filter label{min-width:100%}.cx-filter .button{flex:1}.cx-filter{padding:18px}.cx-kpi summary{padding:20px}.cx-training-source{columns:1}.cx-actions{gap:14px}.cx-hero .cx-actions .button{width:100%}.cx-callout{padding:18px}.cx-source-content td{min-width:160px}.cx-source-content .table-scroll{overflow-x:auto}.cx-status{font-size:12px}.its-entry-grid.cx-entry-grid .its-entry{min-height:0}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}.cx-open{transition:none}}
@media print{.cx-tabs,.cx-system-path,.cx-context{display:none}.cx-hero{background:var(--its-surface);color:var(--its-ink)}.cx-hero h1,.cx-hero h1 em,.cx-hero p{color:var(--its-ink)}.cx-kpi-grid,.cx-grid{display:block}}

/* Mission and five core values, approved website wording 09/10/2026. */
.cx-entry-caption{display:block;color:var(--its-accent-light);font-size:12px;font-weight:600;letter-spacing:.04em;margin-bottom:5px}
.cx-entry-grid .cx-entry-mission{font-size:18px;line-height:1.6;margin:16px 0}
.cx-entry-grid .cx-entry-values{font-size:14px;font-weight:600;line-height:1.9;margin:0 0 18px;overflow-wrap:break-word}
.cx-mission-label{display:block;margin-top:28px;color:var(--its-on-dark);font-size:14px}
.cx-hero .cx-hero-copy h1{font-size:clamp(32px,3.6vw,52px);line-height:1.2;letter-spacing:-.035em;margin-top:12px;overflow-wrap:break-word}

/* Reviewed customer experience: five system parts and practical decision views. */
.cx-system-five{grid-template-columns:repeat(5,minmax(0,1fr))}
.cx-outcomes{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;padding:0;list-style:none}
.cx-outcomes li{min-width:0;padding:18px 14px;background:var(--brand-pale);border-top:3px solid var(--brand-orange);border-radius:8px}
.cx-outcomes span{display:block;font-size:12px;color:var(--muted);margin-bottom:8px}
.cx-outcomes strong{font-size:16px;color:var(--brand-blue)}
.cx-disclosure{border:1px solid var(--line);border-radius:10px;background:var(--its-surface);margin:14px 0;padding:18px 22px;min-width:0}
.cx-disclosure>summary{cursor:pointer;font-weight:600;line-height:1.65;color:var(--brand-blue);min-height:28px}
.cx-disclosure>div{margin-top:16px}.cx-disclosure p{line-height:1.8}
.cx-disclosure .table-scroll{overflow-x:auto}.cx-disclosure table{min-width:660px}
.cx-pilot-list .cx-disclosure>summary{display:flex;gap:20px;align-items:baseline}
.cx-pilot-list summary>span{flex:0 0 145px;color:var(--brand-orange-ink);font-size:13px}
.cx-pilot-list summary>strong{font-size:15px;font-weight:600}
.cx-pilot-list .cx-facts{margin-bottom:0}
@media(max-width:1200px){.cx-system-five{grid-template-columns:repeat(3,minmax(0,1fr))}.cx-outcomes{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:700px){.cx-system-five,.cx-outcomes{grid-template-columns:repeat(2,minmax(0,1fr))}.cx-system-five a:last-child,.cx-outcomes li:last-child{grid-column:1/-1}.cx-pilot-list .cx-disclosure>summary{display:block}.cx-pilot-list summary>span{display:block;margin-bottom:8px}.cx-disclosure{padding:16px}.cx-outcomes{gap:8px}.cx-outcomes li{padding:14px}.cx-tabs a{flex:1 1 42%;text-align:center}.cx-hero-copy>p{font-size:15px}}
@media print{.cx-disclosure>div,.cx-disclosure>dl{display:block!important}.cx-outcomes{grid-template-columns:repeat(5,minmax(0,1fr))}}